90 The Board works to build a positive image of the college in the community 4.505 4.143 0.362
29 Faculty and staff take pride in their work 4.711 4.211 0.500
43 This institution believes in continuous quality improvement 4.473 3.955 0.518
34 This institution uses teams to solve problems 4.219 3.640 0.579
46 Quality improvement teams have been established in this organization 4.345 3.761 0.584
50 Prof. development training programs are available to assist employees in improving their job performance 4.381 3.770 0.611
83 ADA Accessibility standards are met throughout the campus 4.644 4.029 0.615
35 Administrators have confidence and trust in me 4.504 3.878 0.626
84 Administration recognizes Classified Staff as an integral part of the institution 4.629 4.000 0.629
40 My department meets as a team to plan and coordinate work 4.570 3.939 0.632
20 Administrators treat students as their top priority 4.460 3.779 0.681
21 Administrators cultivate positive relationships with students 4.327 3.646 0.681
38 I know what is expected of me 4.496 3.796 0.699
23 Guarantees of satisfaction are offered to students to ensure quality service 4.000 3.292 0.708
25 Administrators are committed to providing quality service 4.526 3.816 0.711
49 The mission, purpose and values of this institution are familiar to employees 4.446 3.732 0.714
36 Administrators share information regularly with faculty and staff 4.465 3.737 0.728
44 Employees are involved in the development and improvement of performance measures 4.327 3.558 0.770
11 This institution promotes excellent employee-student relationships 4.465 3.684 0.781
24 Students believe faculty care about what they think 4.469 3.681 0.788
17 This institution uses state and national data to compare its performance with that of other institutions 4.211 3.404 0.807
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.352 3.533 0.819
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.562 3.724 0.838
1 This institution listens to its students 4.487 3.643 0.843
22 Efforts to improve quality are paying off in this institution 4.451 3.566 0.885
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.416 3.513 0.903
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.390 3.476 0.914
18 This institution continually evaluates and upgrades its processes for collecting data 4.281 3.325 0.956
30 Administrators set examples of quality services in their day-to-day performance 4.566 3.593 0.973
2 This institution involves its employees in planning for the future 4.478 3.496 0.983
32 Administrators pay attention to what I have to say 4.443 3.417 1.026
33 My supervisor helps me improve my job performance 4.465 3.439 1.026
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.526 3.456 1.070
15 Student input is systematically monitored and measured as a basis for improvement 4.283 3.212 1.071
6 Team efforts are effective in this organization 4.289 3.202 1.088
39 Our services to students are "user-friendly" 4.478 3.372 1.106
42 Quality improvement tools and methods are used regularly to solve problems 4.336 3.221 1.115
48 Employee suggestions are used to improve our institution 4.393 3.277 1.116
31 Administrators recognize faculty and staff when they do a good job 4.470 3.348 1.122
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.336 3.212 1.124
47 This institution plans carefully 4.478 3.336 1.142
91 Off-campus sites are integrated fully into institutionís operations 4.390 3.219 1.171
16 Student survey results are published and posted regularly 4.062 2.832 1.230
19 Employees are empowered to resolve problems quickly 4.325 3.088 1.237
14 This institution analyzes complaints to determine appropriate remedial actions 4.307 3.000 1.307
37 There is a spirit of teamwork and cooperation in this organization 4.553 3.219 1.333
10 This institution has "user-friendly" computer systems to assist employees and students 4.456 3.105 1.351
13 Job responsibilities are communicated clearly to employees 4.496 3.133 1.363
12 Established standards and procedures define job expectations for employees 4.395 3.026 1.368
4 It is easy to get information at this institution 4.522 3.122 1.400
7 Each department or work unit has written, up-to-date service expectations 4.158 2.728 1.430
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.351 2.912 1.439
45 Written procedures clearly define who is responsible for each operation and service 4.351 2.886 1.465
88 Evaluation of all college personnel is consistent at every level of the institution 4.486 3.010 1.476
41 This institution analyzes all relevant data before making decisions 4.442 2.965 1.478
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills 4.438 2.933 1.505
26 Employees are rewarded for outstanding job performance 4.417 2.852 1.565
86 Communication of information is satisfactory throughout the various levels of the college 4.337 2.721 1.615
27 There are effective lines of communication between departments 4.496 2.704 1.791
9 Employees receive special training in improving customer service 4.254 2.456 1.798