Employee Perceptions of Institutional Programs, Services, and Activities
In Descending Order of Mean Value
1 - Poor and inadequate
2 - Fair, much improvement needed
3 - Good, still needs improvement
4 - Very good and is continually improving
5 - Excellent
    Campus Support/Classfied Faculty/Instructor Department Chair Admin/Professional
No. Programs, Services, and Activities Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
55 Maintenance and custodial services 4.331 0.776 4.323 0.909 4.352 0.776 4.375 0.744 4.263 0.653
69 Payroll services 4.267 0.618 4.290 0.529 4.304 0.577 4.375 0.744 4.158 0.688
76 Switchboard and telephone services 4.134 0.694 4.097 0.870 4.162 0.589 4.571 0.535 4.118 0.600
52 Personnel/human resource services 4.015 0.751 4.097 0.790 3.957 0.788 4.625 0.518 3.842 0.501
64 Counseling and student advisement services 4.000 0.790 4.071 0.813 4.029 0.785 4.143 0.690 3.778 0.808
70 Business office services 3.961 0.714 3.903 0.831 4.090 0.621 4.000 0.756 3.778 0.647
79 Relationships with the private sector and business community 3.945 0.752 4.045 0.722 3.887 0.749 4.250 0.886 3.824 0.728
71 Bookstore services 3.895 0.940 3.935 0.998 3.958 0.813 3.500 1.309 4.167 0.514
68 Communicating with legislators and other politicians 3.868 0.748 3.800 0.696 3.804 0.800 4.400 0.548 4.077 0.641
54 Security/police services 3.829 0.849 3.567 1.040 3.926 0.739 4.250 1.035 3.632 0.761
77 Student activities 3.764 0.933 3.621 0.979 3.803 0.964 4.375 0.744 3.500 0.730
62 Financial aid assistance and services 3.736 0.929 3.654 0.936 3.791 0.962 3.429 0.976 3.889 0.758
51 Library and learning resources 3.700 0.722 3.828 0.658 3.667 0.822 3.750 0.463 3.588 0.507
74 Curriculum planning, design, and coordination 3.690 0.748 3.688 0.704 3.688 0.794 3.875 0.641 3.600 0.699
73 Affirmative action 3.641 0.897 3.571 0.787 3.775 0.862 3.750 0.500 3.182 1.168
65 Budget planning and coordination 3.620 0.862 3.300 1.031 3.727 0.757 3.833 0.983 3.625 0.957
61 Relations with other educational institutions 3.600 0.873 3.762 0.700 3.516 0.936 3.500 1.225 3.786 0.699
57 Student admissions and registration services 3.592 0.921 3.448 0.985 3.718 0.897 3.750 1.035 3.389 0.850
66 Parking for faculty and staff 3.586 1.031 3.200 0.887 3.625 1.054 4.125 0.835 3.947 0.970
72 Basic skills/developmental/alternative programs 3.583 0.965 3.313 1.195 3.719 0.917 3.571 0.976 3.429 0.852
78 Health and nursing services 3.551 1.296 3.875 1.204 3.660 1.273 2.571 1.512 3.143 1.215
80 Continuing education and community programs and services 3.550 1.083 3.125 1.329 3.779 0.861 3.750 0.886 3.118 1.166
75 Media, audio visual, technology services 3.512 0.886 3.379 0.903 3.522 0.833 4.000 0.756 3.500 1.155
53 Recruitment and orientation of new employees 3.508 0.874 3.379 0.979 3.515 0.827 3.667 1.506 3.588 0.712
60 Career information and planning services 3.440 0.794 3.304 0.765 3.585 0.788 3.857 0.690 3.059 0.659
58 Marketing, advertising, and public relations 3.364 1.007 3.267 0.980 3.478 0.994 3.143 1.574 3.158 0.958
67 Computer information systems and services 3.200 1.091 2.935 0.964 3.260 1.143 3.625 0.518 3.158 1.119
63 Research and planning services 3.161 1.130 3.182 1.168 3.231 1.182 2.833 0.753 3.000 1.195
59 Communication with other departments 2.913 1.024 2.516 0.926 3.119 1.038 3.000 1.155 2.833 0.985
56 Cafeteria and food services 2.191 1.121 1.615 0.898 2.500 1.206 2.167 1.169 2.111 0.963