Summary of Department Chair Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    Campus -- Dept. Chair -- Dept. Chair -- Dept. Chair --
    How It How It How It Is Performance
Item   Should Be   Should Be   Now Gap  
No. Item  Mean St. Dev. Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.697 0.493 5.000 0.000 4.500 0.756 0.500 0.756
25 Administrators are committed to providing quality service 4.687 0.527 4.875 0.354 4.250 0.707 0.625 0.744
38 I know what is expected of me 4.674 0.486 5.000 0.000 4.625 0.518 0.375 0.518
84 Administration recognizes Classified Staff as an integral part of the institution 4.672 0.506 4.625 0.518 4.500 0.535 0.125 0.641
36 Administrators share information regularly with faculty and staff 4.652 0.509 4.750 0.463 4.125 0.835 0.625 0.744
39 Our services to students are "user-friendly" 4.649 0.495 4.875 0.354 4.125 0.641 0.750 0.707
83 ADA Accessibility standards are met throughout the campus 4.647 0.514 4.625 0.518 3.375 0.916 1.250 0.707
35 Administrators have confidence and trust in me 4.644 0.496 4.750 0.463 4.250 0.707 0.500 0.756
37 There is a spirit of teamwork and cooperation in this organization 4.636 0.528 4.750 0.463 4.000 1.069 0.750 1.165
10 This institution has "user-friendly" computer systems to assist employees and students 4.634 0.484 4.875 0.354 4.125 0.991 0.750 1.035
86 Communication of information is satisfactory throughout the various levels of the college 4.632 0.519 4.750 0.463 3.625 1.188 1.125 1.356
30 Administrators set examples of quality services in their day-to-day performance 4.629 0.572 5.000 0.000 4.000 0.926 1.000 0.926
33 My supervisor helps me improve my job performance 4.614 0.504 4.875 0.354 4.125 1.356 0.750 1.389
32 Administrators pay attention to what I have to say 4.606 0.521 5.000 0.000 4.125 1.126 0.875 1.126
50 Prof. development training programs are available to assist employees in improving their job performance 4.605 0.551 4.625 0.518 4.250 0.886 0.375 0.518
31 Administrators recognize faculty and staff when they do a good job 4.598 0.522 4.875 0.354 3.750 1.389 1.125 1.356
12 Established standards and procedures define job expectations for employees 4.595 0.523 4.750 0.463 3.625 1.302 1.125 1.246
90 The Board works to build a positive image of the college in the community 4.593 0.527 4.750 0.463 4.375 1.061 0.375 0.744
88 Evaluation of all college personnel is consistent at every level of the institution 4.591 0.544 4.750 0.463 2.750 1.389 2.000 1.604
1 This institution listens to its students 4.591 0.494 4.500 0.535 3.875 1.246 0.625 0.916
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills  4.590 0.544 4.750 0.463 3.750 1.581 1.000 1.604
20 Administrators treat students as their top priority 4.580 0.581 4.500 0.756 4.250 0.707 0.250 0.886
40 My department meets as a team to plan and coordinate work 4.580 0.607 4.750 0.463 4.500 0.535 0.250 0.463
49 The mission, purpose and values of this institution are familiar to employees 4.577 0.541 4.625 0.518 4.625 0.518 0.000 0.000
13 Job responsibilities are communicated clearly to employees 4.576 0.568 4.750 0.463 4.000 1.195 0.750 1.035
4 It is easy to get information at this institution 4.569 0.542 4.875 0.354 4.000 1.069 0.875 1.126
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.564 0.515 4.625 0.518 3.875 0.991 0.750 1.035
2 This institution involves its employees in planning for the future 4.562 0.528 4.750 0.463 3.875 1.246 0.875 1.356
11 This institution promotes excellent employee-student relationships 4.562 0.528 4.750 0.463 4.375 0.744 0.375 0.744
22 Efforts to improve quality are paying off in this institution 4.561 0.596 4.875 0.354 4.250 0.707 0.625 0.744
48 Employee suggestions are used to improve our institution 4.555 0.544 4.750 0.463 4.000 0.756 0.750 0.886
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.551 0.564 5.000 0.000 4.625 1.061 0.375 1.061
47 This institution plans carefully 4.543 0.516 4.750 0.463 4.250 0.707 0.500 0.756
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.542 0.662 4.750 0.463 3.500 0.926 1.250 1.035
27 There are effective lines of communication between departments 4.542 0.572 4.750 0.463 3.125 1.553 1.625 1.768
24 Students believe faculty care about what they think 4.527 0.559 4.750 0.463 4.375 0.518 0.375 0.518
43 This institution believes in continuous quality improvement 4.523 0.532 4.875 0.354 4.625 0.518 0.250 0.463
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.523 0.546 4.625 0.518 4.250 0.886 0.375 0.744
26 Employees are rewarded for outstanding job performance 4.508 0.587 4.875 0.354 3.500 1.414 1.375 1.506
21 Administrators cultivate positive relationships with students 4.504 0.573 4.500 0.756 4.125 0.835 0.375 1.061
6 Team efforts are effective in this organization 4.496 0.502 4.625 0.518 3.875 1.356 0.750 1.389
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.496 0.532 4.750 0.463 3.875 1.356 0.875 1.458
41 This institution analyzes all relevant data before making decisions 4.492 0.574 4.625 0.518 3.875 0.641 0.750 0.707
9 Employees receive special training in improving customer service 4.489 0.600 4.750 0.463 3.375 1.061 1.375 1.188
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.485 0.573 4.750 0.463 3.750 1.282 1.000 1.512
14 This institution analyzes complaints to determine appropriate remedial actions 4.481 0.560 4.625 0.518 3.875 1.126 0.750 0.886
19 Employees are empowered to resolve problems quickly 4.481 0.546 4.625 0.518 3.875 0.835 0.750 0.886
91 Off-campus sites are integrated fully into the institution's operations 4.479 0.638 4.625 0.518 3.500 1.309 1.125 1.458
45 Written procedures clearly define who is responsible for each operation and service 4.466 0.559 4.625 0.518 3.750 1.165 0.875 1.126
34 This institution uses teams to solve problems 4.462 0.659 4.750 0.463 4.500 0.535 0.250 0.463
7 Each department or work unit has written, up-to-date service expectations 4.454 0.544 4.625 0.518 3.250 0.886 1.375 0.744
46 Quality improvement teams have been established in this organization 4.446 0.598 4.750 0.707 4.375 0.744 0.375 0.518
44 Employees are involved in the development and improvement of performance measures 4.442 0.572 4.750 0.463 4.500 0.756 0.250 0.886
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.434 0.543 4.500 0.535 4.500 0.756 0.000 0.535
42 Quality improvement tools and methods are used regularly to solve problems 4.408 0.619 4.500 0.756 4.000 0.756 0.500 0.756
15 Student input is systematically monitored and measured as a basis for improvement 4.385 0.615 4.375 0.744 3.875 0.835 0.500 0.535
18 This institution continually evaluates and upgrades its processes for collecting data 4.379 0.612 4.625 0.518 4.375 0.518 0.250 0.463
17 This institution uses state and national data to compare its performance with that of other institutions 4.356 0.607 4.750 0.463 4.625 0.518 0.125 0.354
16 Student survey results are published and posted regularly 4.258 0.706 4.625 0.744 4.000 1.414 0.625 1.188
23 Guarantees of satisfaction are offered to students to ensure quality service 3.961 0.870 4.250 0.886 3.625 0.744 0.625 0.744