Summary of All Staff Perceptions of Performance on Indivdual Survey Items
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
    How It How It Is Performance
Item   Should Be   Now   Gap  
No. Item  Mean St. Dev. Mean St. Dev. Mean St. Dev.
29 Faculty and staff take pride in their work 4.697 0.493 4.189 0.678 0.508 0.682
25 Administrators are committed to providing quality service 4.687 0.527 4.206 0.699 0.481 0.716
38 I know what is expected of me 4.674 0.486 4.205 0.769 0.470 0.746
84 Administration recognizes Classified Staff as an integral part of the institution 4.672 0.506 3.689 1.039 0.983 1.135
36 Administrators share information regularly with faculty and staff 4.652 0.509 3.924 0.938 0.727 1.005
39 Our services to students are "user-friendly" 4.649 0.495 3.817 1.021 0.832 1.145
83 ADA Accessibility standards are met throughout the campus 4.647 0.514 3.597 0.905 1.050 0.946
35 Administrators have confidence and trust in me 4.644 0.496 4.076 0.816 0.568 0.840
37 There is a spirit of teamwork and cooperation in this organization 4.636 0.528 3.712 1.045 0.924 1.109
10 This institution has "user-friendly" computer systems to assist employees and students 4.634 0.484 3.595 1.073 1.038 1.205
86 Communication of information is satisfactory throughout the various levels of the college 4.632 0.519 3.077 1.131 1.556 1.323
30 Administrators set examples of quality services in their day-to-day performance 4.629 0.572 3.886 0.888 0.742 0.879
33 My supervisor helps me improve my job performance 4.614 0.504 3.871 1.162 0.742 1.109
32 Administrators pay attention to what I have to say 4.606 0.521 3.765 1.033 0.841 1.047
50 Prof. development training programs are available to assist employees in improving their job performance 4.605 0.551 3.922 0.932 0.682 1.008
31 Administrators recognize faculty and staff when they do a good job 4.598 0.522 3.523 1.059 1.076 1.103
12 Established standards and procedures define job expectations for employees 4.595 0.523 3.443 1.068 1.153 1.180
90 The Board works to build a positive image of the college in the community 4.593 0.527 4.254 0.786 0.339 0.765
88 Evaluation of all college personnel is consistent at every level of the institution 4.591 0.544 2.748 1.198 1.843 1.380
1 This institution listens to its students 4.591 0.494 4.016 0.787 0.575 0.772
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills  4.590 0.544 3.393 1.189 1.197 1.275
20 Administrators treat students as their top priority 4.580 0.581 3.992 0.873 0.588 0.849
40 My department meets as a team to plan and coordinate work 4.580 0.607 3.679 1.242 0.901 1.312
49 The mission, purpose and values of this institution are familiar to employees 4.577 0.541 4.223 0.650 0.354 0.633
13 Job responsibilities are communicated clearly to employees 4.576 0.568 3.583 1.070 0.992 1.142
4 It is easy to get information at this institution 4.569 0.542 3.646 1.026 0.923 1.076
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.564 0.515 3.043 1.140 1.521 1.264
2 This institution involves its employees in planning for the future 4.562 0.528 3.754 0.924 0.808 0.949
11 This institution promotes excellent employee-student relationships 4.562 0.528 4.038 0.762 0.523 0.780
22 Efforts to improve quality are paying off in this institution 4.561 0.596 3.970 0.873 0.591 0.891
48 Employee suggestions are used to improve our institution 4.555 0.544 3.688 0.920 0.867 1.007
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.551 0.564 3.847 0.912 0.703 0.946
47 This institution plans carefully 4.543 0.516 3.690 1.022 0.853 0.969
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.542 0.662 3.068 0.993 1.475 1.231
27 There are effective lines of communication between departments 4.542 0.572 2.931 1.111 1.611 1.280
24 Students believe faculty care about what they think 4.527 0.559 3.878 0.785 0.649 0.722
43 This institution believes in continuous quality improvement 4.523 0.532 4.188 0.673 0.336 0.605
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.523 0.546 3.600 1.024 0.923 1.118
26 Employees are rewarded for outstanding job performance 4.508 0.587 3.008 1.131 1.500 1.222
21 Administrators cultivate positive relationships with students 4.504 0.573 4.000 0.765 0.504 0.727
6 Team efforts are effective in this organization 4.496 0.502 3.893 0.787 0.603 0.838
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.496 0.532 3.829 0.858 0.667 0.913
41 This institution analyzes all relevant data before making decisions 4.492 0.574 3.331 0.983 1.162 1.105
9 Employees receive special training in improving customer service 4.489 0.600 3.038 1.048 1.450 1.235
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.485 0.573 3.485 1.030 1.000 1.172
14 This institution analyzes complaints to determine appropriate remedial actions 4.481 0.560 3.405 0.975 1.076 1.050
19 Employees are empowered to resolve problems quickly 4.481 0.546 3.656 0.951 0.824 1.011
91 Off-campus sites are integrated fully into the institution's operations 4.479 0.638 3.316 0.988 1.162 1.210
45 Written procedures clearly define who is responsible for each operation and service 4.466 0.559 3.260 1.071 1.206 1.121
34 This institution uses teams to solve problems 4.462 0.659 3.811 0.917 0.652 0.988
7 Each department or work unit has written, up-to-date service expectations 4.454 0.544 3.185 0.971 1.269 0.979
46 Quality improvement teams have been established in this organization 4.446 0.598 4.015 0.777 0.431 0.767
44 Employees are involved in the development and improvement of performance measures 4.442 0.572 3.620 1.025 0.822 1.027
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.434 0.543 4.101 0.799 0.333 0.743
42 Quality improvement tools and methods are used regularly to solve problems 4.408 0.619 3.669 0.820 0.738 0.936
15 Student input is systematically monitored and measured as a basis for improvement 4.385 0.615 3.631 0.827 0.754 0.881
18 This institution continually evaluates and upgrades its processes for collecting data 4.379 0.612 3.712 0.777 0.667 0.844
17 This institution uses state and national data to compare its performance with that of other institutions 4.356 0.607 3.894 0.754 0.462 0.735
16 Student survey results are published and posted regularly 4.258 0.706 3.598 0.940 0.659 0.972
23 Guarantees of satisfaction are offered to students to ensure quality service 3.961 0.870 3.264 0.914 0.698 0.835