Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Department Chair)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.784 0.441 4.034 0.999 0.750 1.031
Measurement and Analysis 4.736 0.475 4.125 0.838 0.611 0.881
Employee Training and Recognition 4.734 0.445 3.922 1.013 0.813 1.037
Employee Empowerment and Teamwork 4.712 0.496 4.173 0.939 0.538 0.965
Customer Focus 4.667 0.556 3.917 1.002 0.750 0.984
Strategic Quality Planning 4.667 0.536 3.990 1.010 0.677 0.979
Quality and Productivity Improvement Results 4.641 0.515 4.203 0.858 0.438 0.794
Quality Assurance 4.625 0.578 4.019 0.955 0.606 0.908
(Administrative/Professional)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.510 0.582 3.825 1.117 0.684 1.110
Employee Empowerment and Teamwork 4.483 0.556 3.880 0.993 0.603 1.006
Employee Training and Recognition 4.483 0.554 3.676 1.124 0.807 1.120
Quality and Productivity Improvement Results 4.446 0.582 3.667 1.066 0.779 1.077
Measurement and Analysis 4.438 0.575 3.698 1.085 0.740 1.151
Quality Assurance 4.430 0.564 3.709 1.044 0.722 1.050
Strategic Quality Planning 4.415 0.574 3.845 0.984 0.570 0.992
Customer Focus 4.409 0.581 3.754 0.960 0.655 0.954