Summary of Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
(Support/Classified)
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.584 0.512 3.517 1.074 1.067 1.119
Employee Training and Recognition 4.548 0.531 3.146 1.077 1.402 1.159
Employee Empowerment and Teamwork 4.524 0.530 3.501 1.078 1.023 1.136
Measurement and Analysis 4.489 0.557 3.456 0.910 1.033 1.047
Strategic Quality Planning 4.473 0.541 3.494 0.939 0.979 0.993
Customer Focus 4.470 0.572 3.494 0.959 0.977 1.039
Quality and Productivity Improvement Results 4.446 0.581 3.292 0.975 1.153 1.074
Quality Assurance 4.425 0.588 3.307 0.993 1.117 1.081
(Faculty/Instructor)
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.613 0.520 3.838 0.942 0.776 0.950
Employee Empowerment and Teamwork 4.553 0.568 3.803 0.968 0.750 1.013
Employee Training and Recognition 4.541 0.552 3.615 0.964 0.926 1.050
Measurement and Analysis 4.523 0.564 3.731 0.914 0.792 0.988
Strategic Quality Planning 4.507 0.557 3.856 0.834 0.651 0.855
Quality and Productivity Improvement Results 4.485 0.627 3.661 0.951 0.824 0.975
Customer Focus 4.476 0.626 3.831 0.887 0.645 0.881
Quality Assurance 4.446 0.626 3.630 0.925 0.816 0.950