Summary of All Staff Perceptions in Eight Main Survey Categories
In Descending Order of How it Should Be
1 - Strongly disagree
2 - Disagree
3 - Uncertain
4 - Agree
5 - Strongly Agree
  How It How It Is Performance
  Should Be   Now   Gap  
Scales Mean St. Dev. Mean St. Dev. Mean St. Dev.
Top Management Leadership and Support 4.590 0.543 3.777 1.006 0.812 1.027
Employee Empowerment and Teamwork 4.536 0.564 3.769 1.001 0.767 1.045
Employee Training and Recognition 4.536 0.557 3.538 1.035 0.997 1.103
Measurement and Analysis 4.504 0.577 3.693 0.944 0.811 1.027
Strategic Quality Planning 4.486 0.562 3.798 0.898 0.688 0.915
Quality and Productivity Improvement Results 4.468 0.620 3.596 0.987 0.872 1.025
Customer Focus 4.463 0.617 3.755 0.927 0.709 0.938
Quality Assurance 4.440 0.617 3.593 0.974 0.846 1.009