Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.510 3.825 0.684
Employee Empowerment and Teamwork 4.483 3.880 0.601
Employee Training and Recognition 4.483 3.676 0.807
Quality and Productivity Improvement Results 4.446 3.667 0.779
Measurement and Analysis 4.438 3.698 0.740
Quality Assurance 4.430 3.709 0.722
Strategic Quality Planning 4.415 3.845 0.570
Customer Focus 4.409 3.754 0.655