Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.784 4.034 0.750
Measurement and Analysis 4.736 4.125 0.611
Employee Training and Recognition 4.734 3.922 0.813
Employee Empowerment and Teamwork 4.712 4.173 0.533
Quality and Productivity Improvement Results 4.667 3.917 0.750
Quality Assurance 4.667 3.990 0.677
Strategic Quality Planning 4.641 4.203 0.438
Customer Focus 4.625 4.019 0.606