Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.613 3.838 0.776
Employee Empowerment and Teamwork 4.553 3.803 0.749
Employee Training and Recognition 4.541 3.615 0.926
Measurement and Analysis 4.523 3.731 0.792
Strategic Quality Planning 4.507 3.856 0.651
Quality and Productivity Improvement Results 4.485 3.661 0.824
Customer Focus 4.476 3.831 0.645
Quality Assurance 4.446 3.630 0.816