Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.584 3.517 1.067
Employee Training and Recognition 4.548 3.146 1.402
Employee Empowerment and Teamwork 4.524 3.501 1.023
Measurement and Analysis 4.489 3.456 1.033
Strategic Quality Planning 4.473 3.494 0.979
Customer Focus 4.470 3.494 0.977
Quality and Productivity Improvement Results 4.446 3.292 1.153
Quality Assurance 4.425 3.307 1.117