Performance
How It How It Is Gap
Should Be Now Mean
Top Management Leadership and Support 4.590 3.777 0.812
Employee Empowerment and Teamwork 4.536 3.769 0.767
Employee Training and Recognition 4.536 3.538 0.997
Measurement and Analysis 4.504 3.693 0.811
Strategic Quality Planning 4.486 3.798 0.688
Quality and Productivity Improvement Results 4.468 3.596 0.872
Customer Focus 4.463 3.755 0.709
Quality Assurance 4.440 3.593 0.846