88 Evaluation of all college personnel is consistent at every level of the institution 4.591 2.748 1.843
27 There are effective lines of communication between departments 4.542 2.931 1.611
86 Communication of information is satisfactory throughout the various levels of the college 4.632 3.077 1.556
89 Administration and departments take into consideration the "trickle-down" effect of their decisions 4.564 3.043 1.521
26 Employees are rewarded for outstanding job performance 4.508 3.008 1.500
82 The institution provides its adjunct faculty with feedback, support, and adequate resources 4.542 3.068 1.475
9 Employees receive special training in improving customer service 4.489 3.038 1.450
7 Each department or work unit has written, up-to-date service expectations 4.454 3.185 1.269
45 Written procedures clearly define who is responsible for each operation and service 4.466 3.260 1.206
87 Employees are encouraged and rewarded for continuing their education and upgrading their skills  4.590 3.393 1.197
91 Off-campus sites are integrated fully into the institution's operations 4.479 3.316 1.162
41 This institution analyzes all relevant data before making decisions 4.492 3.331 1.162
12 Established standards and procedures define job expectations for employees 4.595 3.443 1.153
14 This institution analyzes complaints to determine appropriate remedial actions 4.481 3.405 1.076
31 Administrators recognize faculty and staff when they do a good job 4.598 3.523 1.076
83 ADA Accessibility standards are met throughout the campus 4.647 3.597 1.050
10 This institution has "user-friendly" computer systems to assist employees and students 4.634 3.595 1.038
28 Employees are encouraged to provide suggestions on ways to improve the work flow 4.485 3.485 1.000
13 Job responsibilities are communicated clearly to employees 4.576 3.583 0.992
84 Administration recognizes Classified Staff as an integral part of the institution 4.672 3.689 0.983
37 There is a spirit of teamwork and cooperation in this organization 4.636 3.712 0.924
4 It is easy to get information at this institution 4.569 3.646 0.923
8 Processes for selecting, orienting, training, empowering and recognizing employees are carefully planned 4.523 3.600 0.923
40 My department meets as a team to plan and coordinate work 4.580 3.679 0.901
48 Employee suggestions are used to improve our institution 4.555 3.688 0.867
47 This institution plans carefully 4.543 3.690 0.853
32 Administrators pay attention to what I have to say 4.606 3.765 0.841
39 Our services to students are "user-friendly" 4.649 3.817 0.832
19 Employees are empowered to resolve problems quickly 4.481 3.656 0.824
44 Employees are involved in the development and improvement of performance measures 4.442 3.620 0.822
2 This institution involves its employees in planning for the future 4.562 3.754 0.808
15 Student input is systematically monitored and measured as a basis for improvement 4.385 3.631 0.754
30 Administrators set examples of quality services in their day-to-day performance 4.629 3.886 0.742
33 My supervisor helps me improve my job performance 4.614 3.871 0.742
42 Quality improvement tools and methods are used regularly to solve problems 4.408 3.669 0.738
36 Administrators share information regularly with faculty and staff 4.652 3.924 0.727
85 The Board of Trustees visibly recognizes and celebrates positive accomplishments of the college and its employees 4.551 3.847 0.703
23 Guarantees of satisfaction are offered to students to ensure quality service 3.961 3.264 0.698
50 Prof. development training programs are available to assist employees in improving their job performance 4.605 3.922 0.682
5 Students have a way to provide feedback on their level of satisfaction with school programs and services 4.496 3.829 0.667
18 This institution continually evaluates and upgrades its processes for collecting data 4.379 3.712 0.667
16 Student survey results are published and posted regularly 4.258 3.598 0.659
34 This institution uses teams to solve problems 4.462 3.811 0.652
24 Students believe faculty care about what they think 4.527 3.878 0.649
6 Team efforts are effective in this organization 4.496 3.893 0.603
22 Efforts to improve quality are paying off in this institution 4.561 3.970 0.591
20 Administrators treat students as their top priority 4.580 3.992 0.588
1 This institution listens to its students 4.591 4.016 0.575
35 Administrators have confidence and trust in me 4.644 4.076 0.568
11 This institution promotes excellent employee-student relationships 4.562 4.038 0.523
29 Faculty and staff take pride in their work 4.697 4.189 0.508
21 Administrators cultivate positive relationships with students 4.504 4.000 0.504
25 Administrators are committed to providing quality service 4.687 4.206 0.481
38 I know what is expected of me 4.674 4.205 0.470
17 This institution uses state and national data to compare its performance with that of other institutions 4.356 3.894 0.462
46 Quality improvement teams have been established in this organization 4.446 4.015 0.431
49 The mission, purpose and values of this institution are familiar to employees 4.577 4.223 0.354
90 The Board works to build a positive image of the college in the community 4.593 4.254 0.339
43 This institution believes in continuous quality improvement 4.523 4.188 0.336
3 This institution regularly conducts surveys to evaluate the quality of its programs and services 4.434 4.101 0.333